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Terms and Conditions

Terms and Conditions


John Lewis plc (“we” / “us”) and investment fund and innovation specialist, TrueStart Limited (the “Administrator”), have come together to run “JLAB”, an innovation programme designed to fast track the growth of startup companies developing innovations that can be implemented by the John Lewis Partnership (the “Programme”). We select companies, individuals or teams of individuals from the pool of applicants and invite them to participate in the Programme (“Participants”). The Participants will be challenged to develop products and services that will shape the John Lewis Partnership customer experience of the future. For a period of time, the Participants will be housed in an environment designed entirely for their businesses’ rapid growth and success. There, they will develop their solutions for the John Lewis Partnership with the opportunity to gain capital investment from us and the Administrator or to work with the John Lewis Partnership.

Submission of an application for the Programme constitutes each applicant’s full and unconditional agreement to these Terms & Conditions and to the Organisers’ decisions, which are final and binding in all matters related to the Programme. Participating in the Programme is contingent upon fulfilling all requirements set forth in these Terms & Conditions and entering into further agreements, which shall be provided to the Participants once selected from the pool of applicants.
Terms and Conditions

    “Organisers” means both:
    TrueStart Ltd
    Francis House
    11 Francis Street
    SW1P 1DE
    John Lewis Plc.
    171 Victoria Street,
    SW1E 5NN
    “JLAB Committee” means:
    The Committee is defined as the team of individuals from us and the Administrator convened to create and preside over the running of the Programme.

    “JLAB Panel” means:
    The team of individuals appointed to a) judge applicant’s applications and pitches and b) mentor Participants during the JLAB programme.

    • Applications Open: 09:00 9th July 2018
    • Applications Close: 23:59 5th August 2018
    • Pitch Day: Late September 2018
    • JLAB idea development programme begins
    • Outcomes announced
    • Applicants will be informed if they will be invited to participate in Programme within two weeks of Pitch Day

    Further dates will be announced in due course.

    • The Programme is open to:
      • individuals or teams of individuals, provided that the individual is (or, in the case of a team, all individuals in the team are) at least 18 years of age.
      • international applicants, provided that the individual is (or, in the case of a team, all individuals in the team are) able to demonstrate a right to work in the UK and has any requisite UK visa(s). International applicants who are invited to the UK, whether to the Pitch Day or to participate in the Programme, must be prepared to pay the travel costs associated with their trip. In their sole discretion, the Organisers may pay travel costs for international applicants; and
      • corporations (including not-for-profit corporations and other non-profit organisations), limited liability companies, partnerships, and other legal entities.
    • Applicants must own or have access, at their own expense, to a computer and any other electronic devices, software or other items they deem necessary to create and submit their application.
    • Each applicant who is a team or organisation shall appoint one individual (the “representative”) to represent it and act on behalf, including registering and entering an application, of said team or organisation. The representative must be duly authorised to submit on behalf of the team or organisation. The representative warrants, represents and undertakes that:
      • he/she is duly authorised to act on behalf of the team or organisation; and
      • he/she has read these Terms & Conditions and that their entire team or organisation has read them and agree to abide by them.
    • An individual may join more than one applicant team or organisation, and an individual who is part of a team or organisation may also enter the Programme on an individual basis, provided they meet the eligibility requirements for individual applicants.
    • The following individuals and entities are not eligible to apply to the Programme regardless of whether or not they meet the criteria set out above:
      • the Administrator and its employees;
      • members of the JLAB Committee or JLAB Panel;
      • JLAB mentors;
      • any individual involved with the design, production, promotion, execution, or distribution of the Programme; and
      • any immediate family or household member of the categories above.
    • Applicants may submit an application between 09:00 9th July 2018 and 23:59 5th August 2018 (the “application period”). Further application periods will be announced in due course.
    • Applications must be submitted through the website by clicking ‘Apply’ and following the instructions.
    • Any application submitted outside of the application period will not be considered.
    • Applicants for the next Programme must have a focus on products and/or services in the health and wellbeing space.
      Applications must be completed in English.
    • Applications may be disqualified if they contain information that is not in accordance with the on-screen instructions.
      • The application form focuses on three areas, which must all be completed:

      • The Founder(s): information about the individual(s) who conceived the idea and their motivations, background and interests;
      • The Company and proposition: background information about the applicant company or legal entity and its business proposition; and
      • The Company’s financials: financial information about the applicant company or legal entity (if applicable).
    • An applicant may enter more than one application. However, each application must be substantially different from the applicant’s other applications. If similar applications are received, the Organisers may require the applicant to choose only one of those application for consideration. If an individual is a member of more than one team or organisation, the applications made by the team or organisation that the individual is part of must be substantially different from other applications the individual is involved in. Similarity of application will be determined by the Organisers in their sole discretion.
    • An application may be rejected at the sole discretion of the Organisers. This will include, but is not limited to, if the application, either in part or in its entirety, is deemed to be obscene, defamatory, likely to incite violence or illegal activity, in violation of any third-party’s rights, or is otherwise deemed to be inappropriate.
    • Applications must not copy or replicate a prior application already submitted to this Programme. The Organisers reserve the right to disqualify any application that in their opinion is a duplicate or substantially similar to another application.
      Applications must not violate the intellectual property rights of any other person or entity.
    • By submitting an application, the applicant warrants, represents and undertakes that any use of the application by the Organisers (or any of their respective partners, subsidiaries and affiliates) as authorised by these Terms & Conditions, shall not infringe upon, misappropriate or otherwise violate any intellectual property right or proprietary right including, without limitation, any registered or unregistered trade mark, copyright, design rights or patent, nor any privacy rights, moral rights nor any other rights of any person or entity.
    • From the pool of applications received, the Organisers will select a number of applicants to attend a Pitch Day in London. The JLAB Panel will rate the quality of all applications using predefined criteria.
    • Applicants invited to attend the Pitch Day will be given the opportunity to pitch their ideas to the JLAB Panel. Pitches will take place in two sessions. In the first session, applicants will be asked to pitch their idea and demo their product or service. Some of the applicants will be rejected following this session. The remaining applicants will be invited back for a Q&A session. Successful applicants will be chosen following the second session and invited to Participate in the Programme.
      Where reasonably practicable, the Organisers will seek to make arrangements for international applicants to attend the Pitch Day remotely, for example by Skype.
    • Should a successful applicant wish to accept an offer to participate in the Programme, they will be required to enter into further documentation, which includes a Participation Agreement. Until and unless the relevant documentation is agreed and entered into by all parties, the Participant shall not be obligated to participate in the Programme and the Organisers shall not be obliged to admit the Participant to the Programme. For the avoidance of doubt, no Participant shall be eligible to join the Programme until they have signed a Participation Agreement with the Organisers.
    • The Organisers may also require successful applicants to set up a limited company which owns the intellectual property rights in the business prior to participating in the Programme.
    • An applicant will be deemed ineligible if:
      • they refuse to participate in the Pitch Day;
      • they are uncontactable for a period of more than 7 days; and/or
      • any member of their team is disqualified for any reason.
    • In the event of applicant disqualification, the Organisers, at their sole discretion, may select an alternate applicant to participate in the Pitch Day.
    • The Organisers reserve the right, in their sole discretion, to disqualify any applicant. This includes if they find the applicant to be tampering with the application process (for example, by using the aid of computer software programs to auto-fill entries), or to be acting in violation of these Terms & Conditions, or to be acting in a manner that is in violation of any applicable law or regulation.
    • Details of the Programme (e.g. the length of the Programme) will be communicated to Participants prior to signing the Participation Agreement.
    • At the conclusion of the Programme, Participants may be offered the opportunity to receive investment in their business from the Organisers in consideration for a legal interest in the business. If accepted, this investment will be secured by way of a Share Option Agreement. Both the investment and Share Option Agreement will be subject to negotiation between the parties acting reasonably and in good faith.
    • In order to maximise benefit from expertise and tools made available by us, Participants are strongly advised to relocate their businesses to JLAB’s office in London for the duration of the Programme.
    • Participation in hosted events, speeches and workshops during the Programme is mandatory for all Participants.
    • At the end of the programme, the Programme Participants will demo their product or solution to the JLAB Panel. The JLAB Panel will deliberate and must come to a unanimous decision on the outcomes from JLAB for the selected finalists.
    • Participants must continue to comply with these Terms & Conditions throughout the Programme.
    • Each applicant acknowledges and agrees that the relationship between themselves and the Organisers is not a confidential, fiduciary, or other special relationship, and that the applicant’s decision to provide its application to the Organisers for the purposes of this Programme does not place the Organisers (or their respective agents) in a position that is any different from the position held by the members of the general public with regard to elements of the application, except as specifically provided in these Terms & Conditions.
    • The applicant recognises that we and the Administrator are separate legal entities which are independent of each other and that no partnership exists between us and the Administrator.
    • By submitting an application, each applicant (including all participating members of a team or organisation) agree(s) to:
      • comply with and be bound by these Terms & Conditions and the decisions of the Organisers, which are binding and final in all matters relating to this Programme; and
      • indemnify, defend and hold harmless us, the Administrator (and their respective parent, subsidiary, and affiliated companies) and any other organisations responsible for sponsoring, fulfilling, administering, advertising or promoting the Programme, and all of their respective past and present officers, directors, employees, agents and representatives from and against any and all claims, expenses, and liabilities (including legal fees) resulting from any breach of these Terms and Conditions by the applicant.
    • Subject to the remainder of this paragraph, the liability of us and the Administrator under these Terms & Conditions is strictly limited to £1,000 each.
    • Subject to the below, we and the Administrators shall have no liability in connection with:
      • any incorrect or inaccurate information;
      • technical failures of any kind including, but not limited to, malfunctions, interruptions, or disconnections in phone lines, internet connectivity or electronic transmission errors, or network hardware or software or failure of the Programme website;
      • unauthorised human intervention in any part of the application process or the Programme; and
      • technical or human error which may occur in the administration of the Programme or the processing of applications.
    • If for any reason an application is confirmed to have been erroneously deleted, lost, or otherwise destroyed or corrupted, the applicant’s sole remedy is to request the opportunity to resubmit its application. Such request will be determined at the sole discretion of the Organisers if the Programme application period is still open.
    • Nothing in these Terms & Conditions shall exclude or limit any party’s liability for death or personal injury caused by its negligence, for fraudulent misrepresentation and/or for any other loss or damage the exclusion or limitation of which is prohibited by English law.
    • The Organisers reserve the right to cancel, suspend and/or modify the Programme, or any part of it, if any fraud, technical failure or any other unanticipated factor or factor beyond the Organisers’ control impairs the integrity or proper functioning of the Programme, as determined by the Organisers in their sole discretion.
    • The Organisers’ failure to enforce any provision of these Terms & Conditions shall not constitute a waiver of that provision. The Organisers are not responsible for incomplete, late, misdirected, damaged, lost, illegible or incomprehensible applications, or for address or email address changes of the applicant. Proof of sending or submitting an application will not be deemed proof of receipt by the Organisers.
    • In the event of any discrepancy or inconsistency between any provisions of these Terms & Conditions and disclosures or other statements contained in any Programme materials, including, but not limited to, the Programme application form, Programme website, advertising (including, but not limited to, television, print, radio or online ads), these Terms & Conditions shall prevail.
    • The Organisers reserve the right, without liability, to amend these Terms & Conditions at any time in their sole discretion. In such event, the Organisers will post the amended Terms & Conditions on the Programme website. Any amendment will become effective at the time the Organisers post the amended Terms & Conditions.
    • Should any provision of these Terms & Conditions be, or become, illegal or unenforceable, such illegality or unenforceability shall leave the remainder of these Terms & Conditions unaffected and valid. The illegal or unenforceable provision shall be replaced by a valid and enforceable provision that comes closest and best reflects the Organisers’ intention in a legal and enforceable manner with respect to the invalid or unenforceable provision.
    Any personal information collected from you when entering the Programme is subject to the privacy policy located here
    These Terms & Conditions (including any associated non-contractual disputes or claims) are governed by English law and the parties hereby accept the exclusive jurisdiction of the English courts in relation to any dispute arising under or in connection with these Terms & Conditions.
    If you have any questions or wish to send us any notice regarding this programme, please email us at [email protected]